CENTENARIO GmbH i.G.
Ziegelhaustraße 5a
86609 Donauwörth
Germany
Represented by the Managing Director:
Peter Kugler
Phone: +49 175 1629599
Email:
customer@centenariodesign.de
VAT Identification Number according to § 27a of the German VAT Act:
DE456329950
DE220174277028256
The company is in formation. The registration in the commercial register has not yet taken place.
We are responsible for our own content on this website according to the general laws. We create and maintain our content with care. If you become aware of illegal or incorrect content, please provide us with a corresponding notice. Upon becoming aware of legal violations, we will promptly review and, if necessary, remove the affected content.
Our offer contains links to external third-party websites, over whose content we have no influence. The respective provider or operator is responsible for the content of the linked pages. Illegal content was not recognizable at the time of linking. Upon becoming aware of legal violations, we will promptly review and, if necessary, remove the relevant links.
The designation CENTENARIO is protected by trademark law. The rights to used trademarks, designs, and other protected design elements lie with the respective rights holders.
CENTENARIO watches and their movements, display elements, and other creative and technical design elements may be protected by trademark rights, design rights, patents, copyrights, and other intellectual property rights. Use, reproduction, or imitation is only permitted within the framework of legal provisions or with the consent of the respective rights holder.
The model cars used as hands come from licensed manufacturers. All trademark and design rights to these vehicles remain with the respective rights holders.
The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, editing, distribution, and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this website are only permitted for private, non-commercial use, unless different usage conditions are specified for individual content.
Technical implementation, maintenance, and updates of this website are carried out by:
Cubutronics
René Schmidt
Eschenweg 9
89547 Gerstetten
Germany
The content responsibility lies with CENTENARIO GmbH i.G., represented by the Managing Director Peter Kugler.
Status (DD.MM.YYYY): 01.11.2026
We process personal data for the operation of our website, handling your inquiries, customer support, and sending our newsletter. This privacy policy applies to our websites at centenariodesign.de and centenariodesign.com.
Our website and email communication are operated through STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany. A data processing agreement according to Art. 28 GDPR exists for the processing of personal data on behalf.
When accessing the website, technically required data is processed. This includes, in particular, the IP address, date and time of access, the requested page or file, the transmission status, the transmitted data volume, as well as information about the browser, operating system, and referring website.
The processing serves to provide our website, its stability and security, as well as to detect and correct errors and misuse. The legal basis is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the secure and reliable operation of our online offering.
According to the STRATO data processing agreement, visitor log files are stored in hosting for a maximum of seven days and other log data for a maximum of twelve months. This is distinct from the anonymized access logs provided by STRATO, which are available for download in the customer area for the last six weeks.
We use the visitor statistics provided by STRATO to understand the use of our online offering in aggregated form. STRATO states that IP addresses or hostnames in the access logs provided to customers are anonymized. Insofar as personal data is processed for the creation of evaluations, this is done on the basis of Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the needs-based design and technical improvement of our online offering.
Further information: STRATO's Privacy Notices.
If you contact us via the contact form, email, phone, or other means, we process the information you provide. This includes, for example, name, email address, phone number, message content, and possibly information about your watch or desired configuration. The selection of the recipient in the contact form serves the internal assignment of your request.
We use the data to process your inquiry and for follow-up questions. For inquiries regarding a possible or existing contract, Art. 6 para. 1 lit. b GDPR is the legal basis. Other inquiries are processed on the basis of Art. 6 para. 1 lit. f GDPR; our legitimate interest lies in the proper handling of incoming requests.
Inquiry data is deleted when the request has been fully processed and no further retention is required for customer support, legal obligations, or the enforcement or defense of claims.
To manage our contacts and provide personal support, we process, in particular, contact data, correspondence, language preferences, and information on the status of an inquiry or customer relationship. Contacts can be categorized as newsletter subscribers, prospects, or customers. A newsletter subscription does not automatically classify someone as a prospect.
The legal basis is Art. 6 para. 1 lit. b GDPR, insofar as the processing serves the preparation or execution of a contract. Otherwise, it is based on Art. 6 para. 1 lit. f GDPR and our legitimate interest in the orderly processing of inquiries and customer relationships. For newsletters, see also section 7.
If we set up and activate a customer area for you, we process the necessary master and access data. This includes, in particular, name, email address, contact details, and account status. Your account can be associated with your CENTENARIO and related product information, especially the WIN number. To secure and manage access, information on logins and password changes may be processed.
The legal basis is Art. 6 para. 1 lit. b GDPR. Insofar as data is processed to prevent unauthorized access, this is done on the basis of Art. 6 para. 1 lit. f GDPR and our legitimate interest in protecting customer accounts.
The data is stored for the duration of the provision of the customer account and the necessary customer support. Statutory retention obligations and necessary retention for the enforcement or defense of claims remain unaffected.
If you sign up, we use your email address to send you information about CENTENARIO, our products, news, and events. Registration is voluntary. The legal basis is your consent according to Art. 6 para. 1 lit. a GDPR.
Registrations are managed in our own contact management. Email dispatch is carried out via STRATO. In addition to your email address, we may process your name, language preference, and information on registration, consent, unsubscription, and dispatch. Your language preference is used for sending in the appropriate language. For individual mailings, we select the intended recipient groups from the registered contacts. Classification as a prospect or customer does not replace newsletter consent.
You can revoke your consent at any time with effect for the future, especially via the unsubscribe link in the newsletter or by sending a message to customer@centenariodesign.de. The legality of the processing up to the revocation remains unaffected.
After unsubscribing, your email address will no longer be used for newsletter dispatch. Proof of consent and its revocation may be retained to the necessary extent for documentation and for the enforcement or defense of claims on the basis of Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the verifiability of permissible dispatch and compliance with your unsubscription. Data required for a customer relationship independent of the newsletter remains unaffected.
Through our website and configurators, you can obtain information and make an individual inquiry. If you use functions to save a selection, configuration data can be stored in the browser. If you submit your configuration to us, we use it to process your inquiry and create an offer. Simply creating a configuration does not trigger an order or payment.
For offer creation and order processing, we process, in particular, contact data, billing and delivery address, the agreed configuration, as well as offer, order, invoice, and payment information. The legal basis is Art. 6 para. 1 lit. b GDPR.
The available payment methods, such as bank transfer, PayPal, or credit card, are specified or agreed upon in the individual offer. Payment providers are not integrated as a payment function into our website. If a payment service provider is used for the agreed payment processing, they receive the necessary data. Information about the specific provider used is provided in the respective payment process.
To fulfill statutory accounting and retention obligations, we process necessary contract and billing data on the basis of Art. 6 para. 1 lit. c GDPR. Retention is based on the statutory periods applicable to the respective documents.
Our website uses cookies and similar storage techniques such as Local Storage and Session Storage. These serve, among other things, to manage sessions, protect forms, store your language selection and privacy settings, as well as the bookmark and navigation functions you use.
Insofar as the storage or access to information on your device is absolutely necessary for a digital service expressly requested by you, this is done on the basis of § 25 para. 2 no. 2 TDDDG. Other consent-required storage or access may only occur with your consent according to § 25 para. 1 TDDDG.
For any associated processing of personal data, depending on the purpose, Art. 6 para. 1 lit. b, lit. f, or, in the case of consent, lit. a GDPR applies. Legitimate interests include, in particular, the secure operation and provision of the functions used. We do not use additional analysis or advertising tracking services such as Google Analytics or Meta-Pixel on the website. The STRATO server statistics are described in section 3.
You can delete stored cookies and website data in your browser or restrict their storage. This may impair individual functions. Session-related storage ends with the respective session; permanently stored settings remain according to their technical duration or until they are changed or deleted in the browser.
Our website contains links to external offerings, particularly to our presences on Instagram, Facebook, and TikTok, to WhatsApp, and to the app stores. When opening such links, you leave our website or open the respective application. When using a share function, the content you select is prepared for transfer to the chosen service.
The respective provider processes the data collected when accessing their offering under their own responsibility. Processing may occur outside the European Union or the European Economic Area. Please note the privacy notices of the respective provider. If you contact us via these services, we process your message to handle your request according to section 4.
Access is granted only to persons and service providers who need the data for their respective tasks. These may include, in particular:
Disclosure occurs only on a permissible legal basis and to the necessary extent. If service providers process data on our behalf, this is done on the basis of a data processing agreement.
We store personal data only as long as necessary for the respective processing purpose. Relevant factors include, in particular, the processing status of an inquiry, the duration of a customer relationship, an existing consent, statutory retention obligations, and the necessity for the enforcement or defense of claims. If the purpose ceases and there is no other legal basis for retention, the data will be deleted or anonymized. Additional information can be found in the respective sections of this statement.
Subject to the statutory requirements, you have the following rights in particular:
Insofar as we process your data on the basis of Art. 6 para. 1 lit. f GDPR, you can object to this processing for reasons arising from your particular situation. You can object to the processing of your data for direct marketing at any time.
You can revoke consents given at any time with effect for the future. The legality of the processing carried out until the revocation remains unaffected. To exercise your rights, please contact customer@centenariodesign.de.
You have the right to lodge a complaint with a data protection supervisory authority, particularly in the member state of your habitual residence, place of work, or the place of the alleged infringement. For private companies based in Bavaria, the Bavarian State Office for Data Protection Supervision is generally responsible. Contact options can be found at www.lda.bayern.de.
You are generally not obliged to provide us with personal data. However, certain information is necessary to answer an inquiry, provide a customer area, or execute a contract. Without this information, we may not be able to provide the respective service. Mandatory fields in forms are marked accordingly. Newsletter registration is voluntary.
We use technical and organizational measures to protect personal data against loss, alteration, and unauthorized access. Transmission via our website is encrypted using HTTPS.
We adapt this privacy policy if our data processing or legal requirements change. The current version can be found on our website.
As of: 02.11.2026
Your CENTENARIO Interior Timepiece is crafted from high-quality materials and manufactured with great care. For material and workmanship defects, CENTENARIO GmbH i.G. offers a voluntary manufacturer's warranty of 24 months from the purchase date noted on your CENTENARIO Clock ID Card in accordance with the following conditions.
The warranty provider is:
CENTENARIO GmbH i.G.This warranty applies to CENTENARIO wall-mounted timepieces purchased directly from us or through an authorized distributor. The geographical scope includes the member states of the European Union.
The warranty period is 24 months from the purchase date noted on your CENTENARIO Clock ID Card. The initial purchase of the timepiece as a new product is decisive.
Please keep your Clock ID Card as well as the invoice or another suitable proof of purchase carefully. These allow the assignment of your timepiece and the verification of the warranty period. If the Clock ID Card is missing, the start of the warranty can also be proven by another suitable proof of purchase.
The warranty covers material and workmanship defects that occur during the warranty period with proper use. This includes corresponding defects in:
The prerequisite is that the timepiece has been mounted, operated, and maintained according to the operating instructions and that the claimed defect is not due to one of the exclusion reasons mentioned below.
If a defect covered by this warranty occurs, we will ensure its free rectification. This is done by repairing or replacing the affected components. If rectification is not possible in this way, we will provide an equivalent replacement product.
We will cover the material, labor, and transport costs required to provide a justified warranty service. Please coordinate the shipping process with our customer service in advance.
Chargeable work not covered by the warranty will only be carried out after prior information and your consent.
This warranty does not cover damage or impairments caused by the following circumstances:
An intervention or repair by third parties does not automatically lead to the exclusion of the warranty for independent defects.
Each CENTENARIO Interior Timepiece is a handcrafted unique piece – even within our series models and limited editions. The individual processing and refinement of the materials shape the character of each timepiece.
All glasses are handcrafted or processed. This can result in slight differences in color tone, grain, structure, reflection, and finish. This also applies to natural materials, mirror surfaces, as well as handcrafted and individually refined case parts. Such material and craftsmanship-specific differences are part of the individual design.
Our glasses are individually inspected and carefully selected. Nevertheless, on glass surfaces of this size, there may occasionally be tiny point-like irregularities, inclusions, or fine surface scratches. These may be visible, especially when viewed closely or under certain lighting conditions.
Even on the case surfaces, despite careful manufacturing and quality control, there may occasionally be fine surface scratches or processing marks. Especially on polished case parts, slight polishing marks may be visible under close inspection, certain lighting conditions, or in grazing light.
All components, distances, and fits are subject to technically induced manufacturing tolerances. Minor deviations are possible, provided they do not impair the function, safety, and agreed quality of the timepiece.
The described minor peculiarities do not constitute a material or workmanship defect within the meaning of this warranty, provided they do not impair the overall impression under normal viewing, the function, and the safety of the timepiece and correspond to the agreed condition. A blanket exemption for all scratches, surface defects, or dimensional deviations is not associated with this.
Deviations from expressly agreed product characteristics, actual material or manufacturing defects, and your statutory defect rights remain unaffected.
Your CENTENARIO Interior Timepiece features electromechanical drives and movable display elements. The timepiece is designed for quiet operation, but not completely silent.
At a short distance, fine electronic or drive-related noises may be perceptible. Also, when starting and moving the balls used as display elements, slight, short-term movement or contact noises may occur.
Contaminants or residues on the dial can change the friction conditions and promote so-called stick-slip effects. In this process, short-term sticking and sliding alternate, which can cause slight starting or friction noises. Please observe the instructions for regular and proper cleaning of the dial.
Minor, design and operation-related noises do not constitute a material or workmanship defect within the meaning of this warranty, provided they do not impair the proper function and are within the scope of the agreed condition and the noise development expected during normal use.
Significantly increased, persistent, or newly occurring unusual noises and disturbances in the movement process should be checked by our customer service. Actual material or manufacturing defects and your statutory defect rights remain unaffected.
Please contact service@centenariodesign.de in the event of a suspected warranty claim.
To help us quickly assign and assess your request, please provide the following information if possible:
We will review your request and coordinate the next steps with you. Please send your timepiece only after this coordination, so that transport, packaging, and processing can be prepared.
Please use only the original packaging with all intended protective elements for returns. This was specially developed for our sensitive timepieces and protects the case, glass, and display elements during transport. Therefore, keep the packaging carefully for possible returns.
If the original packaging is no longer available or damaged, please contact our customer service before returning. Please do not send the timepiece independently in alternative packaging.
A replacement original packaging is available for €350 including statutory VAT. For justified defect claims, we will coordinate a suitable transport solution with you. Statutory claims for the assumption of necessary transport costs and the warranty services promised under section 4 remain unaffected.
Regular, material-appropriate care helps to maintain the function and appearance of your timepiece in the long term. Please refer to the operating instructions and our care and maintenance tips.
Normal care and maintenance work without a defect covered by the warranty are not part of the warranty service.
Your statutory rights in the event of defects against the seller remain unaffected by this voluntary manufacturer's warranty. Exercising these statutory rights is free of charge.
You can assert your statutory defect rights regardless of whether there is also a claim under this warranty. The above warranty conditions do not limit these rights.
Status (DD.MM.YYYY): 01.11.2026
Whenever possible, touch your watch only with the supplied gloves. Alternatively, clean, soft gloves or a clean microfiber cloth are suitable. This applies equally to cases, glass surfaces, and display elements. Fingerprints are particularly visible on high-gloss and reflective surfaces. Careful handling saves unnecessary cleaning.
Avoid direct contact with bare hands, especially on gold-plated surfaces. Fingerprints and hand sweat can leave stains. If contact does occur, promptly and gently remove residues with a clean, soft microfiber cloth without applying strong pressure.
Existing stains can be carefully removed with a gold cleaning cloth suitable for gold-plated surfaces if necessary. Apply only light pressure and follow the manufacturer's instructions. Avoid frequent or vigorous polishing, as this can wear away the gold plating.
Our Interior Timepieces are made from high-quality materials: display elements, frames, and cases are made of aluminum and are refined and protected by high-quality coatings such as gold, chrome, or anodizing. Depending on the model, carbon/CFK, scratch-resistant aluminosilicate glass, as well as decorative spheres and gemstones like zirconia or moissanite are also used.
To ensure your watch remains in perfect condition, please follow the instructions below as well as the model-specific user manual.
Your watch features a special cleaning mode that you can conveniently activate in the CENTENARIO Home App. After activation, the display elements automatically move to the 12:00 position.
Wait until the movement is completely finished. Then you can carefully remove the designated removable display elements according to the user manual and clean both the dial and the display elements. Whenever possible, use the supplied gloves.
Once cleaning is complete, reattach the display elements according to the user manual and deactivate the cleaning mode in the app. The display elements will then automatically move to the correct time, and normal operation will resume.
First, carefully remove loose dust with a clean, soft brush. Then gently wipe the glass surface with a clean microfiber cloth and a suitable glass cleaner to remove fingerprints and deposits.
Preferably use the included glass cleaner. Other glass cleaners should only be used if they are suitable for the respective glass surface or its coating.
Apply the cleaner to the cloth and do not spray it directly onto the watch. Avoid letting liquid get into openings, onto electrical contacts, or between components. Wipe the cleaned surface dry and residue-free afterward.
Do not use abrasives, rough sponges, or dirty cloths. Even scratch-resistant glass is not completely immune to scratches.
Anodized, gold-plated, and chrome-plated aluminum surfaces should only be gently wiped with a clean, dry, and soft microfiber cloth in everyday use.
Do not use aggressive or abrasive cleaning agents, rough sponges, or dirty cloths and do not apply strong pressure. For gold-plated surfaces, also follow the handling and occasional stain removal instructions at the beginning of these care instructions.
The spheres and gemstones are carefully crafted and delicate. Clean them gently with a soft, dry brush or a clean, soft microfiber cloth.
Do not apply pressure to stones or their settings. Avoid vigorous rubbing, pulling, or twisting. Do not immerse the display elements in water or cleaning fluids.
Carefully remove dust and fingerprints with a clean, soft microfiber cloth. If necessary, the cloth can be slightly moistened with water. Wipe dry afterward.
Do not use abrasive agents, solvents, or polishes that are not expressly suitable for the respective surface coating.
A clean, residue-free dial supports the smooth movement of the display elements. Dust, fingerprints, or residues from cleaning agents can alter friction conditions and promote slight starting or friction noises.
So-called stick-slip effects can occur, where brief sticking and sliding alternate. Therefore, regularly clean the dial and ensure that no streaks or residues remain after cleaning.
Do not use oils, fats, or other lubricants on the dial or display elements. If unusual noises or movement disturbances persist despite proper cleaning, contact our support.
Regularly check your watch for dust and visible deposits. A gentle cleaning about once a month serves as a guideline. Depending on location, dust exposure, and usage, more frequent or less frequent cleaning may be advisable.
Remove fingerprints and other residues as soon as possible, especially on gold-plated surfaces. Avoid unnecessary or excessive polishing.
Your CENTENARIO Interior Timepiece is intended for operation in dry, clean living areas and comparable indoor spaces.
The materials and surfaces used are UV-stabilized. Nevertheless, you should avoid direct and prolonged sunlight exposure to maintain color intensity and appearance in the long term. UV stabilization does not prevent all changes due to permanent sun exposure.
Choose a location without increased risk of contamination. Workshops, grinding and production areas, as well as rooms with increased exposure to grinding dust, fine dust, or other deposits, are not suitable. Such contaminants can affect surfaces, drives, and the movement of the display elements.
The operating temperature ranges from −10 °C to +40 °C. Avoid mounting directly next to radiators, fireplaces, or other heat sources. The temperature directly at the watch can be significantly higher than the general room temperature due to sunlight or heat sources.
Outside the intended temperature range, different thermal expansions of mechanical components can lead to tensions, changes in fits, and functional disturbances. Also, avoid strong temperature fluctuations and condensation. Allow a watch brought in from a cold environment to acclimate to room temperature before operation and ensure it is dry.
Damage caused by an unsuitable location or operation outside these conditions is excluded from the voluntary manufacturer's warranty. Legal warranty rights remain unaffected.
OUR DISPLAY ELEMENTS ARE NOT TOYS!
Keep removable spheres, gemstones, and other small parts out of the reach of children, especially toddlers. There is a risk of swallowing and choking.
Do not leave removed display elements unattended during cleaning. Store them safely and reattach them according to the user manual afterward.
Choose the mounting height so that children cannot reach the watch and its removable parts. The display elements must not be used for playing.
Check the electrical contacts on the watch and wall mount when you remove the watch anyway, for example, for a glass change or cleaning. An additional regular removal for contact inspection is not required.
An inspection is also advisable if the watch remains without power supply or if it is repeatedly interrupted.
Disconnect the watch completely from the power supply before any inspection or cleaning by unplugging the power adapter from the socket. Then carefully remove the watch from the wall mount according to the user manual.
Check the accessible contacts on the watch and wall mount for dust, dirt, discoloration, corrosion, or damage.
Clean the contacts only if visibly dirty dry and carefully with a clean, soft, lint-free cloth or a soft brush. Do not use liquids, glass cleaners, contact sprays, abrasives, or metallic tools. Do not bend the contacts and do not apply strong pressure to the spring-loaded contact pins.
Do not put the watch back into operation in case of corrosion or damaged contacts. Do not attempt to sand or repair the contacts yourself. Contact support@centenariodesign.de in case of such issues or persistent functional disturbances.
Only place the watch back on the wall mount when the contacts are clean, dry, and undamaged. Restore the power supply only after the watch is correctly inserted.
Do not open the case independently and do not make any interventions on drives, electronics, or electrical contacts. Work on these components should only be carried out by CENTENARIO or appropriately authorized professionals.
If you have questions about cleaning, care, operation, or function of your watch, please contact:
For warranty and repair cases, you can reach our service at:
Your CENTENARIO Interior Timepiece is a precision object for time display and room design. Use the watch exclusively according to the user manual and under the specified operating conditions.
Particularly to be avoided are:
Removing and reinserting designated components for cleaning or glass replacement is, of course, permissible when performed according to the user manual.
Damage caused by improper use or unauthorized modifications is excluded from the voluntary manufacturer's warranty. Your legal warranty rights remain unaffected.
The wall and the fastening materials used must be suitable for the weight of your respective watch. Use only the designated CENTENARIO wall mount and screws and dowels suitable for the wall substrate.
If unsure about the wall's load-bearing capacity or the fastening, have the installation carried out by a professional. After each placement, check that the watch is fully and securely seated in the wall mount according to the installation instructions before letting go.
Never lift or carry the watch by the display elements, the spinner, or other decorative components. Hold the watch only at the points specified in the user manual.
Perform removal, placement, and glass replacement according to the user manual, with a second person if necessary. Place removed components on a clean, soft, and stable surface. Avoid pressure on glass surfaces, edges, and fastenings.
Do not continue to operate the watch if the glass is damaged, the wall mount is loosened, wires are damaged, or unusual heat development occurs. Disconnect the power supply if it is safe to do so and contact support@centenariodesign.de.
Damaged glass surfaces can cause injuries. Do not attempt to repair cracks, chips, or loosened components yourself.
Regular, material-appropriate care helps to maintain the function and appearance of your Interior Timepiece in the long term. Always also observe the model-specific information in the user manual.
As of (DD.MM.YYYY): 01.11.2026
We want you to enjoy your CENTENARIO Interior Timepiece even after purchase. Our after-sales service assists you with questions about operation, care, and maintenance, as well as technical issues, spare parts, and possible upgrades.
To ensure your request reaches the right department directly, we differentiate between:
Support – Help and Questions
For assistance with operation, the CENTENARIO Home App, cleaning mode, as well as questions about functions, care, or technical issues:
Service – Warranty, Repairs, and Maintenance
For handling warranty cases, repairs, maintenance work, and spare part requests:
Alternatively, you can use the contact form on our website and select the appropriate recipient there. This way, your request reaches the responsible team directly.
If you would like personal assistance, Carolina Roldan, your Watch Concierge, is also happy to assist you in resolving your request.
Please include the WIN number of your watch in your request. You can find this on the watch as well as on your CENTENARIO Clock ID Card. This allows us to identify your model and its features.
In our explanatory videos, you will find clear information about the operation and functions of your CENTENARIO Interior Timepiece. Feel free to check there first – your question may already be answered this way.
For further questions about time setting, display elements, lighting functions, or the CENTENARIO Home App, please contact support@centenariodesign.de .
Describe as precisely as possible at which step you need assistance. For questions about the app, providing your smartphone model, operating system, and possibly a screenshot helps us.
If you notice anomalies, such as unusual noises, incorrect time display, or uneven movement, first refer to the relevant instructions in the user manual.
For starting or friction noises, check the dial for dust, fingerprints, or residues. Such deposits can affect the movement of the display elements. Clean the affected areas exclusively according to our care instructions.
Fine electronic or drive-related noises may be perceptible at close range. The clock is designed for quiet operation but is not completely silent.
For power supply issues, refer to the instructions for checking the electrical contacts on the clock and wall mount. Disconnect the power supply completely from the mains before checking or cleaning contacts.
If the issue persists, contact support@centenariodesign.de . Helpful information includes:
If the glass is damaged, wires are damaged, unusual heat development occurs, or the wall mounting is unsafe, do not continue to operate the clock. Do not attempt to repair such damage yourself.
In the event of a suspected warranty case, please contact service@centenariodesign.de . Have your Clock ID Card and a suitable proof of purchase ready.
We will review your request and coordinate with you on the necessary next steps. Our warranty notes apply to the scope and conditions of the manufacturer's warranty. Your statutory defect rights remain unaffected.
Even outside the warranty period, you can contact us if repairs are needed. Chargeable work will only be carried out after prior information and your consent.
Do not open the case independently. Interventions in mechanics, drives, or electronics may only be carried out by CENTENARIO or appropriately authorized professionals. The replacement of components expressly intended for this by the customer remains possible according to the user manual.
If necessary, we will check the availability of suitable original spare parts and compatible components for your watch.
Depending on the model, features, and technical compatibility, other display elements or dials, as well as further upgrades, may be possible. Not every option is retrofittable for every version.
Let us know your wishes along with the WIN number of your watch. We will inform you about the available options, implementation, and costs.
Regular, material-appropriate care helps to maintain the function and appearance of your Interior Timepiece in the long term.
Please refer to our instructions on use, care, and safety, as well as the model-specific user manual. There you will find information on cleaning, suitable location, operating conditions, and handling removable components.
If you are unsure about suitable cleaning agents or the correct procedure, please contact support@centenariodesign.de for assistance.
Please coordinate any submission with our service in advance. You will receive the necessary information for your case regarding return and packaging.
For returning the complete watch, use only the original packaging with all intended protective elements. This was specially developed for the safe transport of our sensitive clocks.
If the original packaging is missing or damaged, please contact us before shipping. A replacement original packaging is available for €350 including VAT.
For justified defect claims, we will coordinate an appropriate transport solution with you. Statutory claims for the assumption of necessary transport costs and the services promised in our warranty notes remain unaffected.
If only individual components are to be sent, we will agree with you on suitable packaging for this. Do not send the clock or sensitive components unprotected or in unsuitable packaging.
As of (DD.MM.YYYY): 01.11.2026
Discover the world of CENTENARIO: Here you will find our press kit with information about the brand, our Interior Timepieces and the idea behind them – available for download in 14 languages.
Do you need additional images or are you planning a feature? Write to us at customer@centenariodesign.de. We are happy to assist you personally.
CENTENARIO Cartella stampa – Italiano.pdf
CENTENARIO Dosar de presă – Română.pdf
CENTENARIO Dosier de prensa – Español.pdf
CENTENARIO Dossier de presse – Français.pdf
CENTENARIO Dossiê de imprensa – Português.pdf
CENTENARIO Persmap – Nederlands.pdf
CENTENARIO Press Kit – English.pdf
CENTENARIO Pressemappe – Deutsch.pdf
CENTENARIO Pressmaterial – Svenska.pdf
CENTENARIO Sajtóanyag – Magyar.pdf
CENTENARIO Пресс-кит – Русский.pdf
CENTENARIO الملف الصحفي – العربية.pdf
CENTENARIO プレスキット – 日本語.pdf
CENTENARIO 新闻资料包 – 中文.pdf
As the owner of a Centenario you control all functions with the Centenario Home App. This is essential for the operation of your watch. Download the app in the following app stores and log in with your access data to the full functionality of your watch to experience.
From January 2027, you will find the instruction manuals for your CENTENARIO here – clearly explained and available in 14 languages. Learn everything about the operation, functions, and features of your Interior Timepiece.
CENTENARIO-Garantiebedingungen.pdf
centenario-manual-de.pdf
1.1 These General Terms and Conditions (GTC) apply to orders and deliveries of products from CENTENARIO GmbH i. G., Ziegelhaustraße 5a, 86609 Donauwörth ("CENTENARIO", "we" or "us"), unless expressly agreed otherwise.
1.2 Deviating conditions of the customer are only recognized if we expressly agree to their validity.
1.3 The GTC can be viewed on our website at any time and downloaded as a PDF.
2.1 Orders can be placed by adults and fully legally competent natural persons as well as by companies.
2.2 Many of our products are manufactured according to the individual ideas of the customer. The basis of the order is the personal offer with the configuration described therein.
3.1 The presentation of our products on the website and in the configurator does not yet constitute a binding sales offer. Upon request, we create an individual offer with the chosen configuration, the total price, and the further contractual conditions.
3.2 The contract is concluded according to the order process described in the offer. You commission the production of your personal CENTENARIO with your written confirmation and the down payment of 50% of the purchase price, unless otherwise agreed in the offer.
3.3 We confirm the receipt and acceptance of the order by email and, if applicable, inform you of the expected delivery time.
3.4 The configuration and equipment agreed in the contract and in the order confirmation are decisive for the delivery.
3.5 Until the conclusion of the contract, we can reject a request or order, for example, in case of lack of availability or a recognized pricing error. Statutory rights remain unaffected.
4.1 The prices indicated to consumers include the statutory value-added tax. Any applicable shipping costs are shown separately in the offer.
4.2 The available payment methods are specified in the individual offer. These may include bank transfer, PayPal, and credit card.
4.3 Payment is made at the times agreed in the offer. The remaining payment is generally due upon completion and before shipping, unless otherwise agreed.
4.4 In case of payment default, the statutory provisions apply.
5.1 Delivery is made within the European Union, unless otherwise agreed in the individual offer.
5.2 Any applicable shipping costs are shown in the offer before the conclusion of the contract.
5.3 The expected delivery time is communicated in the offer or in the order confirmation.
5.4 If the delivery is delayed, we will inform you about it. Your statutory rights in case of delivery delay remain unaffected.
6.1 The delivered goods remain the property of CENTENARIO GmbH i. G. until full payment is made.
6.2 For consumers, the risk of accidental loss or accidental damage generally passes to the customer upon handover of the goods. Otherwise, the statutory provisions apply.
7.1 Consumers generally have a statutory right of withdrawal for distance contracts and contracts concluded outside business premises. Details can be found in the separate withdrawal policy.
7.2 The statutory right of withdrawal does not exist under the conditions of § 312g para. 2 no. 1 BGB, especially for goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Whether these conditions are met depends on the respective product and order.
7.3 For prefabricated edition or online shop models, the statutory provisions on the right of withdrawal apply. Any additional voluntary return rights granted are expressly indicated in the respective offer or product description.
8.1 Please contact us before returning an item so that we can coordinate the safe handling with you. We recommend using the original packaging if it is still available. Your statutory rights are not restricted by this.
8.2 The costs and risk of a return depend on the reason for the return and the statutory provisions. In case of withdrawal, we inform you about the return costs in the withdrawal policy. For justified statutory defect claims, we bear the costs provided by law.
9.1 The statutory defect liability rights apply.
9.2 Additionally, CENTENARIO GmbH i. G. grants a two-year warranty on material and workmanship defects. The scope, conditions, and handling are specified in our separate warranty conditions.
9.3 The warranty may exclude damages due to improper handling, care, or repairs by third parties according to the warranty conditions. The statutory defect liability rights remain unaffected by the warranty.
10.1 We are liable for damages and other claims according to the statutory provisions.
10.2 Statutory liability claims, especially in case of injury to life, body, or health as well as under the Product Liability Act, remain unaffected.
11.1 Information on the processing of personal data and your rights can be found in our privacy policy.
12.1 The law of the Federal Republic of Germany applies. For consumers with habitual residence in another state, mandatory consumer protection regulations of that state remain unaffected.
12.2 For consumers, the statutory regulations on the place of jurisdiction apply. For entrepreneurs, the place of jurisdiction is the seat of CENTENARIO, as far as legally permissible.
12.3 Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected. Instead of the invalid provisions, the statutory regulations apply.
As of: 01.11.2026
1.1 These terms and conditions of sale and delivery apply to the sale and delivery of products by CENTENARIO GmbH i. G., Ziegelhaustraße 5a, 86609 Donauwörth ("CENTENARIO", "we" or "us"), in the version valid at the time of the conclusion of the contract.
1.2 We only recognize differing or supplementary conditions of the customer if we expressly agree to their validity.
1.3 Individual agreements with the customer take precedence over these conditions.
1.4 These terms and conditions of sale and delivery can be viewed on our website and downloaded as a PDF.
2.1 Contractual partner is:
CENTENARIO GmbH i. G.2.2 The presentation of our products on the website and in the configurator does not yet constitute a binding sales offer. Upon request, we will create an individual offer with the chosen configuration, total price, and further contract conditions.
2.3 The contract is concluded according to the order process described in the offer. You commission the production of your personal CENTENARIO with your written confirmation and a deposit of 50% of the purchase price, unless otherwise agreed in the offer.
2.4 We confirm receipt and acceptance of the order by email. The configuration and equipment agreed in the contract and in the order confirmation are decisive for the delivery.
2.5 Until the conclusion of the contract, we can reject a request or order, for example, in case of lack of availability, a recognized pricing error, or incomplete customer data. Statutory rights remain unaffected.
3.1 The prices indicated to consumers are in euros and include the statutory VAT.
3.2 The total price agreed in the contract is decisive. Price changes before the conclusion of the contract are reserved.
3.3 The available payment methods are specified in the individual offer. These may include bank transfer, PayPal, and credit card.
3.4 The remaining payment is generally due upon completion and before shipping, unless otherwise agreed in the offer. Shipping occurs after full payment.
3.5 Any applicable shipping costs will be indicated separately in the offer before the conclusion of the contract.
3.6 In case of payment default, the statutory provisions apply.
4.1 Delivery is made within the European Union to the address specified by the customer, unless otherwise agreed in the offer.
4.2 The estimated delivery time depends on the ordered version and is communicated in the offer or in the order confirmation.
4.3 If the delivery is delayed, we will inform the customer. The customer's statutory rights, especially in case of delivery delay, remain unaffected.
4.4 Shipping is insured and occurs after full payment has been received, unless otherwise agreed.
5.1 Until full payment of the purchase price, the delivered goods remain the property of CENTENARIO GmbH i. G.
5.2 For consumers, the risk of accidental loss or accidental damage generally transfers to the customer upon delivery of the goods. Otherwise, the statutory provisions apply.
6.1 Please contact us before returning any items so that we can coordinate the secure processing with you. We recommend using the original packaging if it is still available. Your statutory rights are not restricted by this.
6.2 For questions regarding warranty cases or complaints, you can reach us at service@centenariodesign.de. Prior contact is not a prerequisite for exercising statutory rights.
6.3 The costs and risk of a return depend on the reason for the return and the statutory provisions. In case of a withdrawal, the information in the following withdrawal policy applies.
Consumers generally have a statutory right of withdrawal for distance contracts and contracts concluded outside business premises. The following information applies insofar as such a right of withdrawal exists.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
CENTENARIO GmbH i. G.by means of a clear statement, for example, a letter sent by post or an email, about your decision to withdraw from this contract. You can use the following sample withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs – except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us – without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. This does not apply if we have offered to collect the goods.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary to ascertain the nature, characteristics, and functioning of the goods.
The statutory right of withdrawal does not exist under the conditions of § 312g para. 2 no. 1 BGB, in particular for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Whether these conditions are met depends on the respective product and order.
For non-customized edition models, the statutory right of withdrawal generally applies to distance contracts with consumers. Any additional voluntary return rights granted are expressly described for the respective product or in the individual offer.
If you wish to withdraw from the contract, you can fill out this form and return it to us. Use is voluntary.
To:
CENTENARIO GmbH i. G.I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Goods: ______________________________
Ordered on: ________________________
Received on: ________________________
Name of consumer(s): ______________________________
Address of consumer(s): ___________________________
Signature – only if notified on paper: __________________
Date: ____________________________
8.1 The statutory defect liability rights apply.
8.2 In addition, we provide a voluntary manufacturer's guarantee of 24 months from the purchase date noted on your CENTENARIO Clock ID Card for material and workmanship defects. The initial purchase of the watch as a new product is decisive. The scope, conditions, and processing are set out in our separate warranty conditions. If the Clock ID Card is missing, the start of the guarantee can also be proven by another suitable purchase proof.
Download warranty conditions as PDF
8.3 Damage caused by improper handling, external influences, unauthorized modifications, interventions, or repairs is excluded according to the warranty conditions, provided these circumstances caused the defect claimed. An intervention or repair by third parties does not automatically lead to the exclusion of the warranty for defects independent of it.
8.4 The statutory defect liability rights remain independent of the guarantee. For their assertion, the original packaging and a specific form of purchase proof are not mandatory requirements.
9.1 We are liable for damages and other claims according to the statutory provisions.
9.2 Statutory liability claims, especially in case of injury to life, body, or health, as well as under the Product Liability Act, remain unaffected.
10.1 Information on the processing of personal data and your rights can be found in our privacy policy on the website.
11.1 The law of the Federal Republic of Germany applies. For consumers with their habitual residence in another state, mandatory consumer protection provisions of that state remain unaffected.
11.2 For consumers, the statutory regulations on jurisdiction apply. For entrepreneurs, the place of jurisdiction is the seat of CENTENARIO, as far as legally permissible.
11.3 Should any provision of these terms and conditions of sale and delivery be or become invalid, the validity of the remaining provisions remains unaffected. In place of the invalid provision, the statutory provisions apply.
For questions, service requests, or warranty processing, please contact:
CENTENARIO GmbH i. G.
Email:
service@centenariodesign.de
Alternatively, you can use the contact form on our website.
As of: 02.11.2026
We also provide our documents and information in translations. In case of discrepancies between a translation and the German version, the German version is decisive. Legal rights of customers remain unaffected.
The presentation of our models and configurations on the website and in the configurator is for informational purposes and does not constitute a binding sales offer. This also applies to the prices displayed there. Upon your request, we will create an individual offer that includes your chosen configuration, the total price, and the further contractual conditions.
A binding purchase contract is concluded according to the order process described in the offer. The configuration and price agreed upon in the contract are decisive.
Our AR files enable a virtual representation of your CENTENARIO in your environment. They serve as a guide and do not replace a binding product representation. Depending on the device, screen, lighting conditions, and environment, colors, materials, surfaces, and size ratios may particularly differ from the actual execution.
Our website uses cookies to analyze website usage, enable functions, and improve the user experience. Cookies are small text files stored on your device.
We differentiate between the following cookies:
You can manage or delete cookies at any time through your browser settings. Please note that deleting cookies may affect the functionality of the website.
Some cookies come from third parties, e.g., for analytics tools or social media. Information about these cookies can be found in the privacy policies of the respective providers.
We reserve the right to adjust this cookie policy at any time. The current version will be published on our website.
As of: 01.11.2026
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If you encounter a barrier or need assistance using our website, we are happy to help. Please write to us at webmaster@centenariodesign.de.
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